The confidentiality and protection of your personal data is one of our commitments at Motric Recovery SRL, with headquarters in Bucharest, sector 6, str. Sibiu nr. 39, bloc Z14, etaj 3, apartament 23, registered with the Trade Register under no. J40/3401/2021, having the Unique Registration Code 43802318, hereinafter referred to as Motric.
Therefore, we strive to process your personal data in accordance with the principles defined in the data protection legislation applicable in Romania, including Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ("GDPR"). The terms used in this confidentiality policy, which are not defined, will have the meaning given by the GDPR.
Personal data represent any information relating to an identified or identifiable individual. An identifiable person is a person who can be identified directly or indirectly, in particular by reference to an identification number or to one or more factors specific to the physical, physiological, mental, economic, cultural or social identity.
This confidentiality and data protection policy concerns the data of our customers, business partners, other people who contact and visit us, as well as their representatives, potential employees, collaborators etc. and applies both to data collected through our website, www.motricrecovery.com and the platform based on the MotricRecovery application, collectively referred to as the “Platform”, and to all other personal data collected by email or other offline contacts.
The confidentiality and data protection policy describes:
● the purposes for which we collect and use your personal data;
● the reasons for processing the data for these purposes;
● the categories of personal data that we process;
● the duration of the processing of this data;
● your rights as data subjects and how you can exercise them;
● to whom we may disclose personal data,
information that we hope to communicate it to you in a transparent and easy-to-read way in order for you to understand what we want to communicate to you.
You will also find out how to contact us if you have any questions about your personal data, questions which we will be happy to answer. Please also read our cookie policy, where you will find out how Motric uses cookies and other similar technologies.
In the context of the interaction with Motric, you can be subjected - as an individual - to the data processing activities we perform. Therefore, we use your personal data in the following cases:
We use your relevant personal data to prepare and provide the requested Services. For example, in order for Motric specialists to prepare the most effective exercise program for the purpose set and transmitted by you, we will need at least the following personal data: date of birth and age, weight, height, sex, medical diagnosis, pelvic and waist circumference, images and/or videos with you. In this case, we rely on the execution of the contract as a basis for the processing of personal data, because without the above data we will be unable to provide you with the Services, and the use of the Platform will not achieve its purpose.
b. Communicating with you
We use the contact details, namely last and first name, email, telephone, to communicate with you in connection with the requests you have, as well as with any other relevant aspects related to the business relationship. Also, in this case, we rely on the execution of the contract as a basis for the processing of personal data.
c. Data processing as an obligation imposed by law, in general, and by our obligations as a service provider, in particular
We may process some of your personal data in the context of providing the Services based on legal obligations, respectively the personal data necessary for the preparation of invoices for Services and access to the Platform - surname and name, home address, personal numerical code. In this case, the reasons for processing this data are related to the legal obligation we have.
d. Sending offers, news about Motric services and products
We may also use your contact information to provide you in the form of your choice (electronic by email, SMS, on paper) - our offers and other information about services and products, promotions etc. of Motric, only if you have expressly requested such a service and, therefore, you have given your prior express consent to such processing of your data. You may at any time withdraw your consent by expressing your option to stop receiving such information in the following ways: Puteți oricând să vă retrageți consimțământul, exprimându-vă opțiunea de a nu mai primi astfel de informații prin următoarele modalități:
1. Email to dpo@motricrecovery.com
2. Letter with acknowledgment of receipt sent to the address in Bucharest, sector 6, str. Sibiu nr. 39, bloc Z14, etaj 3, apartament 23.
a. Provision of Services
We use your relevant personal data to prepare and provide the Services requested by us. In this case, we rely on the legitimate interest in the provision of the Services and the performance of the contract.
b. Communicating with you
We use the contact details you provide to us to communicate with you, in connection with your requests and any other relevant aspects of the business relationship. Also, in this case, we rely on the legitimate interest to provide our services in our field of activity and in the management of the relationship with our customers as a basis for the processing of personal data.
c. Data processing as an obligation imposed by law, in general, and in relation to our obligations as a service provider, in particular
We may process some of your personal data in the context of the provision of the Services based on the legal obligations governing the activity of the service providers. In this case, the reasons for processing are related to the legal obligation we have.
d. Sending promotional offers and packages, news about Motric services and products
We may also use your contact information to provide you in the form of your choice (electronic by email, SMS, on paper) - our offers and other information or seasonal news about services and products, promotions etc. of Motric, but only if you have expressly requested such a service and have therefore given your prior express consent to such processing of your data. You may at any time withdraw your consent by expressing your option to stop receiving such information in the following ways:
1. Email to dpo@motricrecovery.com
2. Letter with acknowledgment of receipt sent to the address in Bucharest, sector 6, str. Sibiu nr. 39, bloc Z14, etaj 3, apartament 23.
In all cases, the data is provided either directly by you or by the customer/partner. The categories of data processed in the context of our relationship with you are your surname, name, email address, telephone, fax, position within the company, as well as other personal data provided to Motric, usually by you, as it is necessary for the fulfillment of the above purposes.
We use the personal data contained in the CVs we receive to assess applicants' qualifications for a position within Motric, including a position in our internship programs. We base the processing of personal data on your consent expressed with the submission of the CV and, subsequently, on the basis of the conclusion and performance of the individual employment contract.
The categories of data processed in the context of our relationship with you are surname, name, email address, telephone, fax, address, personal data included in CVs, details about education and training, professional qualifications, and other personal data that you may provide to us directly.
We use your personal data to ensure the security of our premises, assets, personnel and other Motric visitors. In this case, the data processing is based on the legitimate interest of Motric, namely the protection of these premises, assets and personnel.
The categories of data processed in this context are your surname, as well as other personal data that you may provide to us directly. Also, in this context, we mention that Motric records through the internal video surveillance systems (CCTV) images from the premises and common areas of the office premises used by Motric, images that will be kept for a period of 30 days.
By visiting the website www.motricrecovery.comwe may automatically collect certain information through cookies. Please go through the Cookies Policy Cookies Policy
We may also receive your personal data from other sources, even if you do not provide it to us directly, from third parties who have a legal right or obligation to share your data with us. These may include business partners and public authorities. When using or benefiting from some of the Motric Services, you provide details to our business partners, who direct your details to us.
We do not process your personal data for secondary purposes other than those for which it was originally collected, without prior consent, without a legitimate interest or without a legal basis.
Motric collects personal data of children only within the Services requested by the parent or legal guardian and processes them only with his/her consent.
Motric reserves the right to refuse to provide the Services without the consent of a parent or legal guardian.
In certain circumstances, we will share personal data with third parties:
● Third-party service providers - – we may use service providers to process your personal data on our behalf. We assure you that we have signed personal data processing agreements and confidentiality clauses with all third party service providers to protect the personal data and we do not allow them to be used for any other purpose.
● Competent authorities – in the case of grounded requests based on legal provisions, we provide your data to the competent authorities, when it is strictly necessary to detect fraud, criminal acts and, in general, when the legal provisions require us to comply with such a requirement.
● When you expressly request this from us or you expressly authorize us to disclose your data.
●In case of urgent situations or cases of force majeure.
● Where disclosure is necessary to settle disputes, to establish or exercise a right in court.
We assure you that we do not alienate or sell your personal data to any other entity, individual or legal entity.
We limit the storage time of your personal data to what is necessary for the processing purposes that have been brought to your attention.
We review the need to retain your personal data. Every 2 years we analyze the data collected and processed, in order to filter, sort and maintain the processing only for the data for which the purpose of the processing is current. If the regular review reveals that you have not used the Platform and/or the Services for the past two years, Motric will send you an email to reactivate the business relationship. If you do not respond to the Motric request, we will proceed to erase both the personal data processed and the User Account.
Regardless of your activity on the Platform, we will erase your personal data immediately, following a request sent by you, except for the data whose processing/supply is required by law, in which case the retention period will be as provided in the mandatory applicable law.
At the same time, it is possible to keep personal data in case of finding, exercising or defending a right in court.
If the retention of your personal data is necessary for the purposes specified by law, we may still retain this data.
In accordance with applicable law, we have defined and use internal procedures to prevent unauthorized access and misuse of personal data.
We use appropriate systems and procedures to protect and secure your personal data, in particular to prevent unauthorized/illegal processing, accidental or unlawful loss, accidental or unlawful destruction.
We have implemented measures to prevent and/or detect security breaches, to document security incidents to the data affected by such incidents, to remedy security incidents, to recover personal data.
We have also implemented measures and procedures to comply with our obligations under applicable law in the event of a security incident, including our obligations to notify the competent supervisory authority and to notify and inform you, as appropriate.
In the case of our employees, contractors, suppliers and Motric collaborators, we limit and restrict their access to the personal data we process, to what is strictly necessary, on the one hand, and on the other, imposing strict confidentiality obligations.
We have also implemented and are pursuing a policy of continuous training of our personnel in connection with the processing of personal data.
Every year, we conduct an audit of the management system in order to improve the protection and security of the personal data we process.
We do not transfer your personal data to countries outside the European Economic Area or to international organizations.
As data subjects, GDPR grants you a number of rights, including:
ii. To rectify the data: if you consider that your personal data is inaccurate or incomplete, you can request that your personal data be modified accordingly.
iii. To obtain the erasure of data: you can request the erasure of your personal data, to the extent provided by law.
iv. To restrict the processing: you can request the restriction of the processing of your personal data.
v. To object to the processing: you can challenge the processing of your personal data, for reasons related to your particular situation.
vi. To data portability: you have the right to request that the personal data you provide to us be returned to you or, if possible, transferred to a third party.
We are happy to provide you with all our support for the exercise of these rights.
We are happy to provide you with all our support for the exercise of these rights. You can exercise the rights mentioned above and find out more about them by submitting to us, as a data controller, a written request to: Motric Recovery SRL, Bucharest, sector 6, str. Sibiu nr. 39, bloc Z14 , etaj 3, apartament 23 or by email at dpo@motricrecovery.com. You also have the right to file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) [http://dataprotection.ro/].
All Requests will be taken into consideration and will receive a response from Motric, even if they are unfounded. The response will be adapted according to the measures taken, and if the request cannot be complied with, the refusal will be grounded.
Motric will not charge any fees or other material benefits for the exercise of the rights conferred by GDPR. An exception will be made in the case of repetitive or excessive requests, in which case we may charge a reasonable amount, but we will inform you of this before the requests are settled.
The response to requests will be sent within a maximum of 30 days of receipt. If the complexity or excessive volume of information requires a longer time, we will inform you about this within 30 days, with the actual response being communicated within a maximum of 60 days.
If the request concerns personal data for which Motric has the quality of processor, the respective request will be sent within 3 working days to the operator responsible for the respective processing. Under no circumstances will Motric respond to the data subject in the situations in which it acts as a processor, but will assist in formulating the response, if the operator so requests and will make every effort to ensure that the response reaches the data subject.
Do not provide your personal data to Motric through other communication channels, except those mentioned in this policy, respectively through the Platform User Account and/or by email at office@motricrecovery.com, regardless of the person or company that would request them on our behalf, including Motric employees or former employees you have previously met. The personal data transmitted through any other communication channels except those mentioned in the policy to any third party, for any purpose, do not fall under the responsibility of Motric, the latter not being able to ensure their security. In this regard, we encourage you to carefully study the privacy policies of such third parties.
Motric controls the processing of personal data, being the data operator. For any questions or concerns regarding this policy or the processing of personal data, please email us at: dpo@motricrecovery.com
This privacy policy is in effect from 01.01.2023. This may be subject to subsequent changes. Any updates will take effect on the date of their publication on the www.motricrecovery.com website.
By any subsequent changes and updates to this policy, we undertake not to infringe in any way your rights mentioned in this version. If such changes could have a major direct or indirect impact on your rights in relation to your personal data, we undertake to inform you explicitly about this and to seek your consent, if necessary in accordance with the applicable legal provisions.
In any case, all subsequent changes will be presented on this page, and if they are significant, we will highlight them. Also, all versions of this privacy policy are kept in the Motric archive for reference.
